My girlfriend and I traveled from Nashville to Gatlinburg yesterday morning and ran into transmission issues in my Dodge Ram about 15 miles just west of Cookeville. I decided to ease to Cumberland and see what they could do. I explained our situation and Mike M. in the service center got us in with high priority being travelers, and we were taken care of and back on the road in less than 2 hours. We were always offered to be taken back to the dealership if we ran into further trouble (within obvious reasonable distance) once we left. Excellent staff, excellent service, excellent experience. Definitely recommend Cumberland Chrysler to anyone traveling through or living in the Cookeville area. I absolutely felt like a person and not just a number with Cumberland Chrysler. Kudos to them!
Came in from Ohio and had a flat. We needed a new rim and Gary in the service department got right on the phone calling around until he found us one. He was so polite and helpful..Thanks Gary for being so wonderful and for your entire team for their professionalism and hospitality �
Great staff to work with! My husband and I only ever buy from this dealership. They put their customers' service and needs first!
We came here to see about getting a car, being unsure if we could or not, and Logan assured us we'd be leaving with a car today. We sat for a very short amount of time and he comes out with papers, and has everything lined up and shows us the jeep we'd be driving off the lot. He was super friendly the whole time, made sure we knew everything about it. I have never had a good experience with car lots, but I will ALWAYS come back here to get my cars. He was great, my expierence was great! Defiantly a 10 out of 10!
Great service and super helpful with my purchase!.
Very good experience with the service department on my Jeep. Will definitely return
I have dealt with Cumberland Chrysler Auto Center for many years. I have always been treated with professional personnel. When my husband died, I was told not to worry that they would take care of my auto for me & they have. I recently traded & am pleased with the way I was treated. I purchased a Fiat 500S. I checked Chrysler on the brand purchased because Fiat isn't listed.
Our family had a blowout while traveling through Cookville last month. We had our truck and travel trailer towed here. What at first seemed like the impossible, some how Kris Hartbarger managed to get us all fixed up and safely back on the road. I don't think I can ever remember a time when someone went out of their so much. Kris literally spent hours finding the right tires for us and then when I was standing in the tire store with 4 kids, Keith showed up to pick the tires up for me. Kris and Keith Joines both stayed late for us and were nothing but kind and helpful through this terrible ordeal.
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