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2019 FCA Customer First Award | Cookeville TN | Serving Crossville & Sparta

Experience Award-Winning Customer Service
at our Dealership in Cookeville, TN

 

 

Here at Cumberland Chrysler Dodge Jeep Ram FIAT, we’re dedicated to providing the highest level of customer service. This commitment has earned us the 2019 FCA Customer First Award for Excellence. Keep reading to learn more about this coveted designation.

 

 

What is the FCA Customer First Award for Excellence

 

 

The award was created by Fiat Chrysler Automobiles (FCA) to recognize exceptional customer service. All Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to win each year.

 

 

What’s Required to Win the Award

 

 

In order to earn the prestigious FCA Customer First Award for Excellence, a dealership must succeed in five key areas.

 

 

  • Facility Certification

     – The dealership is clean and comfortable for customers.

  • Performance Measures

     – The dealership meets ambitious goals for customer-oriented sales and service.

  • Training Certification

     – Employees have received the highest level of required FCA-certified training.

  • Employee Surveys

     – Feedback from employees promotes teamwork and a customer-first attitude.

  • Process Validation

     – Sales and service processes are focused on customer satisfaction.

 

 

 

We want to make sure our customers are always taken care of. If you have questions, contact us today or stop by our dealership at 1550 Interstate Dr, Cookeville, TN 38501. We look forward to serving our customers near Crossville and Sparta.

 

 

Cumberland Chrysler Sales Staff Hours

(931) 263-0321
Monday 8:00 am - 7:00 pm
Tuesday 8:00 am - 7:00 pm
Wednesday 8:00 am - 6:00 pm
Thursday 8:00 am - 7:00 pm
Friday 8:00 am - 7:00 pm
Saturday 9:00 am - 6:00 pm
Sunday Closed

Service Hours

(931) 263-0451
Monday 7:00 am - 8:00 pm
Tuesday 7:00 am - 8:00 pm
Wednesday 7:00 am - 8:00 pm
Thursday 7:00 am - 8:00 pm
Friday 7:00 am - 8:00 pm
Saturday 7:00 am - 8:00 pm
Sunday Closed

Parts Hours

(931) 263-0401
Monday 7:00 am - 8:00 pm
Tuesday 7:00 am - 8:00 pm
Wednesday 7:00 am - 8:00 pm
Thursday 7:00 am - 8:00 pm
Friday 7:00 am - 8:00 pm
Saturday 7:00 am - 8:00 pm
Sunday Closed

Collision Center Hours

(931) 208-0417
Monday 7:30 am - 5:00 pm
Tuesday 7:30 am - 5:00 pm
Wednesday 7:30 am - 5:00 pm
Thursday 7:30 am - 5:00 pm
Friday 7:30 am - 5:00 pm
Saturday Closed
Sunday Closed

Dealership Information